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Why is my subscription payment failing?

Solution
I'm receiving email notices from PayPal that my subscription payment is failing, but why? And how do I fix it?
Solution
 
Don't worry, this is quick and easy to fix!
 
Unfortunately PayPal does not make it obvious to you that there is a separate section in your PayPal account where subscription funding sources need to be updated (a different section than your main funding sources area).
 
FORTUNATELY we have helped so many subscribers with this that we can tell you the easy way to fix the issue right here! :-)

The two most common possible reasons that subscription payments will start failing:

- The funding source (or BACKUP funding source) on your PayPal account recently expired or changed and you didn't update it in the AUTOMATIC PAYMENTS section of your PayPal PROFILE

- You have recently changed other personal information from within your PayPal account

What you can do to resolve payment failure issues:
Since PayPal will not allow us to act on your behalf at all, you will need to take direct action yourself. Here are the simple steps to stop your payment failing / prevent accidental cancellation:

 EASY 3-STEP SOLUTION TO FIX PAYMENT FAILURE - FOLLOW THESE STEPS:

1. Log inyour PayPal account and click the PROFILE link to view your PROFILE SUMMARY.

2. Click the MY MONEY SECTION and look at the bottom of it for the AUTOMATIC PAYMENTS section and click the UPDATE link.

3. Look for your MyEasyPics Subscription and click it. In there CORRECT / UPDATE YOUR FUNDING SOURCES ON THE ACTUAL SUBSCRIPTION.

That should resolve the issue for you!
 


What to do if you subscription is accidentally cancelled:
If your third billing attempt fails and PayPal automatically cancels your subscription, you need to reactivate your subscription so that your hosting account is not suspended/deactivated. Just follow these steps:
 
1. LOG INTO YOUR MEP ACCOUNT and click ACCOUNT/PREFERENCES to make sure the email address on your MEP account matches the email address on your PayPal account.
2. CLICK THE UPGRADE BUTTON (even though you're not upgrading)
3. CHOOSE THE SAME PLAN YOU'RE ON
4. CLICK THE "Update My Plan" BUTTON
5. LOG IN TO PAYPAL AND CLICK AGREE / PAY BUTTON TO RESUBSCRIBE

If anything about this is unclear or if you would like further assistance, we're happy to help. Just submit a support ticket here and someone will assist you.
Related articles Accidental cancellations, reactivating subscriptions.
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Article details
Article ID: 57
Category: Subscriptions and Billing

 
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