MyEasyPics.com HelpDesk Image Hosting Customer Support
Video Tutorials for MyEasyPics Image Hosting Frequently Answered Questions Email MyEasyPics Support MyEasyPics Image Hosting
Knowledgebase
MyEasyPics.com > MyEasyPics.com HelpDesk > Knowledgebase

Ask a question:


Accidental cancellations, reactivating subscriptions.

Solution

Dont worry! We will not de-activate your images right away, we will attempt to contact you first.

PROBLEM: Accidental Subscription Cancellation

EASY SOLUTION:

What to do if you subscription is accidentally cancelled:
If your third billing attempt fails and PayPal automatically cancels your subscription, you need to reactivate your subscription so that your hosting account is not suspended/deactivated. Just follow these steps:

 
1. LOG INTO YOUR MEP ACCOUNT
 
2. CLICK THE UPGRADE BUTTON (even though you're not upgrading)
 
3. CHOOSE THE SAME PLAN YOU'RE ON
 
4. CLICK THE "Update My Plan" BUTTON

5. LOG IN TO PAYPAL AND CLICK PAY BUTTON TO RESUSBCRIBE

This is a fail-safe we have in place so that your image hosting account will remain active for 24 hours after the cancellation, in case it was accidental.

REMEMBER - It's always a good idea to CALL us in addition to emailing support, this will get you faster assistance!

Common Reasons for Unexpected Accidental Cancellations
If you recently changed the funding source on your PayPal account (EXAMPLES: updated credited expiration, changed banks, etc...) but you didn't go into your PayPal PROFILE SUMMARY and update it in your PREAPPROVED PAYMENTS or PAY LIST, it can cause accidental cancellation. This is a security feature of PayPal, put in place to protect you, although it can kind of be inconvenient. If you're payment is failing click here to see the easy way to fix that and prevent it from accidental cancel.

Article details
Article ID: 11
Category: Subscriptions and Billing
Date added: Jun-30-2009 10:04am
Views: 671

 
<< Go back


Contact Us | FAQ | Video Tutorials | Privacy Policy | Terms of Service | Sign Up | Home Page

Copyright © MyEasyPics.com, all rights reserved, not for use on other sites or media.